Frequently Asked Questions
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How do we get started?
- Schedule a free 30 minute “meet and greet” so that we can learn more about each other. I will ask you questions about your goals, timeline, budget. You get to ask me whatever you want.
- Within 72 hours of this call, I will send you a project proposal which will outline the services I will provide you, the timeline, the cost, and the specifics of the copy I will be writing for you.
- If you decide that you would like to work with me I will draft a contract. Once I receive this signed contract and 50% deposit for the project cost, we can get to work!
What are the next steps after we have decided to work together?
The next steps will be:
Research and consultation.
Writing. This is where I get to work on our exciting joint project.
Revision. Based upon our agreed upon timeline, I will submit a First Draft and a Final Invoice for the remaining 50% of my payment. Up to two rounds of (2) revisions are included in the initial project quote. Further revisions will be subject to extra charges. In all cases, a quote will be submitted for your approval, prior to additional work commencing.
Final product and payment. After I receive final payment from you, I will hand over the final product.
Throughout the term of the project, copyright for all material will be held by Kendy Boardman, and will be transferred to the client upon final payment. Until final payment is made, the client is prohibited from reproducing, distributing, or altering any material produced by Kendy Boardman.
Why should I hire you instead of a digital marketing firm?
Simply put, I will save you money. Larger agencies typically cost more because they have higher overhead. Many digital marketing agencies do not have their own in-house copywriters and might even ask you to provide your own content.
I will be able to customize the exact services you need, writing trauma-informed, inspiring content for emails, newsletters, website pages, social media posts, and blogs that will help you to rank higher in online searches.
Why should I hire you instead of another wellness writer?
I have a lifetime of personal experience in trauma recovery, and have experienced first-hand the challenges of anxiety and panic disorders.
I have familial experience in other mental health challenges and have dealt with mental health and trauma through my professional experiences as well. I bring all this lived experience to the table – along with twenty years of copywriting experience.
I can talk the talk better than most wellness copywriters because I have walked the walk.
What wellness writing services do you provide?
I am happy to create the following for you as part of your digital marketing plan: email sequences, newsletters, website content, blogs, client case studies, social media posts, and education materials.
If you can’t find what you are looking for in that list, please contact me so we can figure out how I can best help you.
Do you work with international clients?
Absolutely. We live in a global community. The healthcare and wellness industries extend beyond time zones and continents.
In today’s digital world, it is extremely easy to collaborate by phone, email, or video meetings.
Do I have to pay the full amount up front?
I require a 50% deposit upfront for copywriting a la carte services based upon estimated project scope. Balance of payment is due 7 days after delivery of the first draft of your copy.
For retainer agreements, I require the agreed-upon monthly fee to be paid by the first of the month (i.e. by June 1 for my June work).
NOTE: Retainer agreements come with a discount based on the length of the signed agreement (3, 6, or 12 months) – the longer the term, the bigger the discount.
How can I pay you?
I accept electronic payments through Paypal in US dollars.
Will we sign a contract?
Yes. After we’ve discussed the parameters of your copywriting project, I’ll put together an agreement that summarizes the details, including the price. The agreement is a good way for us both to ensure that we have the same expectations.
What is your cancellation and refund policy?
If for any reason you are unhappy with my work or no longer want to work with me, you may break the contract.
We both have the right to terminate our contract at any point. If we decide to stop working together, I will immediately provide you with any and all work in progress or completed prior to the termination date. I request that you will pay me an equitable amount as mutually agreed upon, for the partially completed work in progress and the agreed to price for the completed Services and/or Deliverables provided and accepted prior to the date of termination.
The initial 50% down payment is non-refundable.
For retainer agreements, either party may cancel at any time with 30-days written notice. However, a cancellation fee equal to one month’s retainer fee will be payable upon termination.